Welcome to STANTHORPE CO.! We are dedicated to providing high-quality AI-generated fashion model imagery and digital visual content.
Below are answers to frequently asked questions regarding our products, orders, payments, digital delivery, and refunds.
- About Our Products
Q1: What products does STANTHORPE CO. offer?
STANTHORPE CO. specializes in providing AI-generated fashion model imagery, digital fashion photography, and various creative visual content, designed for use by online stores, designers, and in the field of digital marketing.
Q2: Are your products physical or digital?
All of our products are digital, including AI-generated fashion model imagery and other digital visual content.
We do not offer any physical products, nor do we provide physical shipping.
Q3: Will I receive a physical package?
No. All purchased products are delivered electronically via email or a secure download link; no physical shipping or delivery is involved.
Q4: What file formats are available?
Depending on the specific product, digital images may be provided in common formats such as JPG, JPEG, or PNG. Please refer to the detailed description of each product for information regarding its specific file format.
- Orders and Payments
Q5: How do I place an order?
Simply browse our website, select the digital products you would like to purchase, add them to your cart, and complete the checkout process using one of our available payment methods.
Once your payment is confirmed, your order will begin processing.
Q6: Do you offer subscription services or recurring charges?
No. All products and services offered by STANTHORPE CO. are one-time purchases.
We do not offer subscriptions, memberships, automatic renewals, or recurring billing.
Each purchase is a one-time transaction. If you wish to make another purchase, you will need to place a new order and complete the payment authorization again.
Q7: Is my payment information secure?
Yes. All payments are processed through secure, third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
We do not store full credit card numbers or CVV security codes on our own servers.
Q8: Can I modify my order after payment? If you need to change your order details, please contact us as soon as possible.
Modifications may be possible before production begins. Once custom production has started, the scope for changes may be limited.
- Delivery of Digital Products
Q9: How will I receive the products I purchased?
Your digital products will be sent electronically to the email address provided at checkout, or made available via a secure download link.
Q10: How long does delivery take?
Our estimated delivery times are as follows:
Standard digital products: 1–3 business days.
AI fashion model images: 1–3 business days.
Custom digital images: 3–5 business days.
Special or complex custom orders: 5–7 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
Q11: Will I receive a delivery confirmation?
Yes. Once your digital product is ready, we will send a notification to your registered email address, containing the relevant download information or delivery instructions.
Q12: What should I do if I cannot find the delivery email?
Please check your inbox, as well as your spam or promotions folders.
If you still cannot locate the email, please contact us and provide your order number. We will verify your order and, if necessary, resend the delivery information.
Q13: Can I download my purchased products again?
If you have trouble accessing your purchased files, please contact our customer support team. We will do our best to assist you in gaining access and ensuring the files are delivered to you.
- Refunds and Cancellations
Q14: Can I request a refund within 30 minutes of placing an order?
Yes. You may request a full refund within 30 minutes of placing your order, provided that production or service has not yet begun.
Q15: Can I request a refund after 30 minutes have passed?
Yes. If your order has not yet entered the production or service execution phase, you may still request to cancel your order and receive a refund.
We will verify the status of your order before approving any refund.
Q16: Can I still request a refund once production has begun?
According to our standard refund policy, orders are generally non-refundable once production or customization services have commenced.
However, this does not affect your statutory consumer rights, nor does it prevent you from seeking appropriate remedies in the event of verified issues with the services provided or the items delivered.
Q17: How long does the refund process take?
Once a refund request is approved, we typically initiate the refund process within 3–5 business days.
After the refund has been initiated, the estimated time for the funds to reach you is as follows:
Credit card: Approximately 5–10 business days.
Debit card: Approximately 5–10 business days.
Other payment methods: Depends on the specific payment service provider.
Actual processing times may vary depending on your bank or payment service provider.
Q18: How do I request a refund?
Please send an email to us, including your order number, the email address associated with your account, and the reason for your refund request.
Our team will review your order and respond accordingly.
Usage Rights and Intellectual Property
Q19: Can I use the images I purchase for commercial purposes?
Under the non-exclusive license granted at the time of purchase, images may be used for commercial purposes, subject to the relevant product descriptions and licensing restrictions.
For further details, please refer to our “Terms and Conditions.”
Q20: Do I own the copyright to images generated by artificial intelligence (AI)?
Copyright protection for AI-generated content may vary depending on the applicable laws and the extent of human contribution to the creative process.
Purchasing an image does not automatically grant you exclusive copyright ownership of that image.
Q21: Can I resell the original digital image files?
No. Unless explicitly authorized in writing, customers may not resell, redistribute, or sublicense the original digital files as standalone products.