At STANTHORPE CO., customer satisfaction is important to us. This Refund and Cancellation Policy explains the conditions under which customers may request order cancellations and refunds for our digital products and AI-generated fashion model image services.
- Refund Requests Within 30 Minutes
Customers may request a full refund within 30 minutes of successfully placing an order, provided that the refund request is submitted before the service enters the production stage.
To request a refund, please contact us at:
Email: [email protected]
Please include your order number and the email address used during checkout.
Eligible refund requests submitted within this 30-minute period will be reviewed and processed according to our refund procedures.
- Refunds Before Service Begins
If more than 30 minutes have passed since the order was placed, customers may still request a refund if the service has not yet entered the production or fulfillment stage.
A service is considered to have started when our team or designated service provider begins substantive work on the customer’s order, including activities such as:
Beginning AI image generation or production.
Starting customized fashion model image creation.
Performing order-specific image editing or processing.
Beginning other customized digital content production.
If the order has not entered the service stage, customers may contact us to request cancellation and a full refund.
We will verify the order status before approving the request.
- No Refunds After Service Begins
Once the service has entered the production or fulfillment stage, the order is no longer eligible for cancellation or a refund under our standard policy.
This is because our digital services may involve dedicated processing resources, customized production work, and time spent creating digital content specifically for the customer.
Please carefully review your order details before completing payment.
Important: Nothing in this policy limits any refund rights or other consumer protections that cannot legally be waived under applicable law.
- How to Request a Refund
To submit a refund or cancellation request, please email our customer support team.
Please provide the following information:
Your full name.
Your order number.
The email address used for the purchase.
The reason for your refund request.
Our customer support team will review your order status and determine whether it meets the refund eligibility requirements.
We may contact you if additional information is required.
- Refund Processing Time
Once a refund request has been approved, STANTHORPE CO. will generally initiate the refund within 3–5 business days.
After the refund has been issued, the time required for the funds to appear in your account depends on your payment provider, issuing bank, or card network.
Estimated refund arrival times are:
Payment Method
Estimated Arrival Time
Credit Cards
5–10 business days
Debit Cards
5–10 business days
Other Payment Methods
Depends on the payment provider
Business days are Monday through Friday, excluding U.S. federal holidays.
Please note that these are estimated timeframes. Actual refund posting times may vary depending on the financial institution and payment method.
Refunds will generally be returned to the original payment method used for the purchase.
STANTHORPE CO. cannot guarantee the exact date on which a bank or payment provider will post the refunded amount.
- Duplicate Payments and Payment Errors
If you believe you have been charged more than once for the same order, or if an incorrect payment amount has been charged, please contact us immediately.
We will investigate the transaction and, where a duplicate or erroneous charge is confirmed, arrange an appropriate correction or refund.
- Digital Product Delivery Issues
If you experience problems accessing or downloading your purchased digital products, please contact our support team.
We will make reasonable efforts to assist with:
Resending download links.
Providing access to delivered files.
Resolving technical delivery issues.
Correcting verified file delivery errors.
A technical delivery problem will be reviewed separately from a standard change-of-mind refund request.
Nothing in this section limits remedies required by applicable consumer protection laws.
- Non-Refundable Circumstances
Subject to applicable law, the following situations are generally not eligible for refunds under our standard policy:
Orders for which customized production has already started.
Digital products that have been successfully delivered and made available to the customer.
Change-of-mind requests submitted after the service has started.
Situations where the customer provided incorrect order information and production has already begun.
Exceptions may apply where required by applicable law or where STANTHORPE CO. determines that a refund or other remedy is appropriate due to a verified service or delivery issue.
- Contact Us
If you have questions about our Refund and Cancellation Policy, please contact us:
Company Name: STANTHORPE CO
Email: [email protected]
Business Address:
5227 SHADOW BREEZE LN
KATY, TX 77494
We appreciate your understanding and thank you for choosing.